Chromebook Recovery solution

Chromebook Recovery solution

Use the Chromebook Recovery Utility

To quickly create recovery media in case you need to recover your Chromebook, use the Chromebook Recovery Utility.

Before you start
Before using the utility, make sure that you have:

A flash drive or other storage media that can hold at least 4GB (that you don’t mind clearing).
A Chromebook, Windows, or Mac computer with administrative rights. (Look for Windows and Mac support in Chrome versions M36 and M37.)
Create recovery media
To create the recovery media, follow the steps below.

Identify your Chromebook
Type in the model number of your Chromebook to get the correct recovery image. You can find the model number on the recovery screen if your Chromebook isn’t starting up.
Click the Continue button.
Insert your USB flash drive or SD card
Insert the storage media into an open port on your Chromebook, and the tool will automatically detect the media.
Use the dropdown menu to select the appropriate storage media.
Click the Continue button.
Create a recovery image
All of the data on the recovery media will be deleted if you continue.
Make sure the media you’d like to use for your recovery is listed.
Click the Create now button.
The tool will then create the recovery image on your selected media. Don’t remove the flash drive or SD card while this is happening. After you see the message saying that your recovery media is ready, you may remove it from your Chromebook.

To recover your Chromebook using your newly-created media, follow these instructions.

Erase recovery media
After you recover your Chromebook, you can use the Chromebook Recovery Utility to erase the USB or SD media so you can use it again–just follow the steps below:

Open the app and click the  gear icon.
Select “Erase recovery media.”
Select the recovery media you’d like to erase with the dropdown menu.
Click the Continue button.
Make sure the media you’d like to use for your recovery is listed. Remember, all of the data on the media will be erased.
Click the Erase now button.
The tool will then erase the recovery image on your selected media. Don’t remove the flash drive or SD card while this is happening. After you see the message saying that your recovery media is prepared for formatting, you may remove it from your Chromebook and format using a tool provided by your operating system.